Comparison
Aurion vs Moveworks
Moveworks was acquired by ServiceNow in December 2025 for $2.85B, becoming ServiceNow-exclusive with no voice AI. Aurion is an independent, voice-first AI agent that answers real IT support calls.
Feature Comparison
| Capability | Aurion | Moveworks |
|---|---|---|
| Voice AI (phone calls) | Twilio SIP + LiveKit, sub-second latency | Text/chat only |
| Voice latency | < 1 second end-to-end | N/A |
| ITSM integrations | Freshservice + HaloITSM via open MCP | ServiceNow only (post-acquisition) |
| Integration architecture | Open MCP (JSON-RPC 2.0) | Proprietary, ServiceNow-native |
| ITSM tools | 31 tools: tickets, KB, assets, approvals, changes | Broad ServiceNow coverage |
| Language support | 6 languages with voice + auto-detection | 100+ languages (text translation only) |
| Caller authentication | Voice 2-factor (name + badge), bcrypt | SSO/directory-based (chat only) |
| Published pricing | Free, EUR 199/mo, EUR 499/mo | Enterprise sales only ($200K+/yr) |
| Free tier | 50 minutes, no credit card | No |
| Vendor independence | Independent, no platform lock-in | Owned by ServiceNow (Dec 2025) |
| EU-hosted | AWS Paris (eu-west-3), GDPR-ready | US-primary |
| WebRTC widget | Browser-based voice calls | No |
Key Differences
1. Moveworks Is Now ServiceNow. Aurion Is Independent.
ServiceNow completed its $2.85B acquisition of Moveworks in December 2025. For Freshservice, HaloITSM, or Jira SM customers, this raises a direct question: how long will Moveworks invest in non-ServiceNow integrations? Aurion uses open MCP architecture with no platform allegiance.
2. Voice Is Not a Feature You Bolt On Later
Moveworks has always been text-first. Despite a $2.85B valuation, it never shipped voice AI. Aurion was built for voice from day one — LiveKit rooms, Whisper STT with semantic turn detection, Cartesia neural TTS — all optimized for sub-second voice interactions.
3. Accessible to Mid-Market, Not Just Enterprise
Moveworks sells to large enterprises at $200K+/year with no published pricing. Aurion starts free (50 minutes, no credit card), Starter at EUR 199/mo, Pro at EUR 499/mo. Roughly the cost of two days of an L1 agent's salary per month.
4. Real Phone Calls, Not Chat Deflection
Moveworks deflects chat messages before they become tickets. But 40%+ of IT support volume still arrives by phone. Aurion handles both: phone calls via SIP trunk and browser-based calls via WebRTC widget, covering the volume Moveworks cannot reach.
Why Teams Switch to Aurion
Freshservice or HaloITSM shop
Moveworks is now ServiceNow-first. Aurion connects to your actual ITSM with 31 MCP tools.
Employees still call IT
You deployed chat AI, but 40%+ of requests still come by phone. Aurion answers those calls.
Multilingual voice support
6 languages with automatic detection. No need to hire L1 agents for every language.
Budget is not enterprise-scale
EUR 199/mo vs $200K+/year. Free tier to prove value first.
FAQ
Moveworks supports 100+ languages. Aurion only supports 6. Is that a limitation?
Moveworks supports 100+ languages for text translation. Aurion supports 6 languages for live voice conversations with dedicated neural voices, automatic language detection, and per-language voice localization. Voice support requires significantly more engineering than text translation. We add languages based on customer demand.
How does Aurion compare on integrations?
Aurion focuses deeply on ITSM with 31 MCP tools covering tickets, KB, assets, approvals, change management, and CMDB. We support Freshservice and HaloITSM today. The open MCP architecture means adding a new ITSM provider does not require changing the core agent.
Is Moveworks really locked to ServiceNow now?
As of the December 2025 acquisition, Moveworks is a ServiceNow company. ServiceNow has stated it will integrate Moveworks technology into the Now Platform. If your ITSM is not ServiceNow, the long-term outlook for Moveworks support is uncertain.
Can Aurion handle the same volume as Moveworks?
Aurion supports auto-scaling from 1 to 10 dedicated Kubernetes pods per tenant. Pro plans scale from 2 to 5 pods; Enterprise from 3 to 10. Each pod handles concurrent voice calls independently.
Ready to hear the difference voice AI makes?
Moveworks handles chat. Aurion answers the phone. Start with our free tier — 50 minutes of real voice AI for your IT support line, no credit card needed.