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Aurion

Transparent pricing. Start free.

Less than 5% of what one L1 support agent costs per year. Try Aurion free, upgrade when you're ready.

Free

€0/month

Evaluating Aurion with real calls

  • 50 voice minutes (lifetime)
  • 5 KB articles
  • 1 ITSM integration
  • 6 languages
  • Caller authentication
  • Shared infrastructure
  • Community support
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Most popular

Starter

€199/month

Teams ready to automate L1 support

  • 400 voice minutes/month
  • 50 KB articles
  • All ITSM integrations
  • 6 languages
  • Caller authentication
  • Dedicated pod (auto-scaling 1-2)
  • Call recording (AES256)
  • WebRTC voice widget
  • 3 SIP trunks
  • Analytics dashboard
  • Email support

€0.05/min beyond 400 min

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Pro

€499/month

Organizations scaling voice AI

  • 2,000 voice minutes/month
  • Unlimited KB articles
  • All ITSM integrations
  • 6 languages
  • Caller authentication
  • Dedicated pods (auto-scaling 2-5)
  • Call recording (AES256)
  • WebRTC voice widget
  • 3 SIP trunks
  • Advanced analytics + export
  • Enterprise ITIL tools
  • Priority support (8-hour SLA)

€0.05/min beyond 2,000 min

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Enterprise

Custom

Large organizations with custom requirements

  • Custom voice minutes
  • Unlimited KB articles
  • All ITSM integrations
  • Custom pod allocation (3-10)
  • Custom SLA
  • Dedicated success manager
  • SSO / SAML integration
  • Custom data retention
  • On-boarding assistance
  • SLA guarantees
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All plans include

6 languages with automatic detection
Voice-based caller authentication
Knowledge base search and walkthrough
Ticket creation and management
Analytics dashboard
EU data residency (AWS Paris)
GDPR-ready infrastructure
99.9% uptime SLA (paid plans)

Frequently asked questions

What counts as a voice minute?

A voice minute is measured from when the call connects to when it ends. Both caller speech and AI response time count. If a call lasts 3 minutes, that's 3 minutes from your allowance.

Can I switch plans anytime?

Yes. Upgrade instantly, downgrade at the end of your billing cycle. No long-term contracts on Starter or Pro.

What happens when I exceed included minutes?

Paid plans have soft caps with overage billing at €0.05/min. You're never cut off mid-call. The Free plan has a hard cap — calls are politely declined after 50 lifetime minutes.

Do you offer annual billing?

Yes. Annual billing saves 15% (Starter: €169/mo, Pro: €424/mo billed annually).

What ITSM systems do you support?

Freshservice and HaloITSM today. Our MCP architecture is provider-agnostic — new integrations are added regularly.

Is my data stored in the EU?

Yes. All infrastructure runs in AWS eu-west-3 (Paris). Call recordings, transcripts, and configuration data never leave the EU.

How long does setup take?

Most teams are live within a day. Connect your ITSM, configure your phone number, and Aurion starts handling calls.

Start with 50 free minutes. No credit card.

See for yourself how Aurion handles real IT support calls. Set up in minutes, not months.

Start FreeRequest a Demo