Integrations

Aurion integrates with Freshservice and HaloITSM via open MCP. 31 tools for tickets, KB, assets, approvals, and changes. No vendor lock-in.

ITSM Platforms

Freshservice

Available

Full integration with Freshservice ITSM — tickets, KB, assets, approvals, changes, and CMDB.

31 tools available

HaloITSM

Available

Full integration with HaloITSM — tickets, KB, categories, approvals, changes, and assets.

31 tools available

ServiceNow

Roadmap

Integration via MCP architecture. Tickets, KB, and change management.

Jira Service Management

Roadmap

Integration via MCP architecture. Tickets, KB, and SLA tracking.

31 ITSM Tools via MCP

Aurion uses the Model Context Protocol (MCP) — an open standard for AI tool integration. Every tool is available through natural conversation.

Create ticket

Update ticket

Close ticket

Reopen ticket

Get ticket history

Reassign ticket

Search KB articles

Get KB article details

List groups

Create service request

Get service catalog

Create approval request

Get approval status

Get pending approvals

Create change request

List change requests

Get change status

Search known errors

Link incident to problem

Search assets

Get asset relationships

Report asset issue

Technology Stack

Twilio

SIP trunking — connects phone calls to Aurion

LiveKit

Real-time communication — voice rooms and audio streaming

OpenAI Whisper

Speech-to-text — converts caller speech to text

Cartesia

Text-to-speech — neural voice synthesis in 6 languages

Claude / GPT

LLM reasoning — understands intent and calls tools

AWS (Paris)

Infrastructure — EU-hosted Kubernetes, S3, and RDS

Open Architecture. No Lock-In.

Aurion's MCP sidecar uses JSON-RPC 2.0 over stdin/stdout. Adding a new ITSM provider means implementing the MCP tool interface — not rebuilding the voice pipeline. Your choice of ITSM platform is always yours.

See integrations in action

Book a 15-minute demo and watch Aurion create tickets, search your KB, and resolve issues — live.

Request a Demo