Everything your AI voice agent needs
From answering the call to resolving the issue — Aurion handles L1 IT support end-to-end with 31 integrated ITSM tools, 6 languages, and sub-second response times.
Voice conversations that feel natural
- Whisper STT — OpenAI speech recognition across accents and languages
- Semantic turn detection — AI-powered, not just silence-based
- Claude / GPT reasoning — understands intent, decides tools, formulates responses
- Cartesia neural TTS — 4 curated voices with natural intonation
- Sub-second latency — full pipeline in under one second via LiveKit
31 tools, one conversation
- Create, update, close, and reopen support tickets
- Search KB articles with language-agnostic translation
- Browse and request from the service catalog
- Create and track approval requests
- Submit change requests (RFCs)
- Search CMDB assets and view relationships
Verify callers without making them type anything
- Name recognition with fuzzy matching (80% threshold)
- Badge verification against bcrypt-hashed records
- DTMF keypad fallback for badge entry
- 3-attempt lockout with 30-minute cooldown
- Full audit trail of every attempt
6 languages, automatically detected
- English, French, Dutch, German, Spanish, Italian
- Automatic detection from the first few words
- Mid-call language switching
- Per-language localized neural voices
- Accent-insensitive name matching
See everything. Miss nothing.
- Call volume trends — hourly, daily, weekly, monthly
- Resolution analytics — first-call resolution rate, average time
- Conversation search — full-text across transcripts
- Recording playback — encrypted, configurable retention
- Export — analytics, transcripts, and recordings
Your infrastructure. Isolated.
- Dedicated Kubernetes pods per customer
- Auto-scaling from 1-10 pods based on tier
- PostgreSQL Row-Level Security for data isolation
- Independent voice settings and ITSM configuration per tenant
- EU-hosted — all infrastructure in AWS Paris (eu-west-3)
Voice support on any website
- One-line WebRTC voice widget embed
- Customizable position, colors, branding
- Pre-authenticated via SSO
- Desktop and mobile responsive
- Same AI experience as phone calls
Compliant call recording built in
- AES256 encryption at rest in S3
- EU storage — AWS Paris (eu-west-3)
- Configurable retention — default 90 days
- Customizable recording announcement
- Signed URLs for authorized access only
See these features in action
Book a 15-minute demo and watch Aurion handle a real IT support call — from authentication to resolution.