Feb 5, 20264 min read
Why Voice AI Is the Next Frontier for IT Support Automation
Chat deflection solved the easy 60%. But 40% of IT support volume still arrives by phone. Voice AI closes the gap — here is how.
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Insights on voice AI, IT support automation, ITSM trends, and service desk efficiency.
Jan 28, 20264 min read
MCP: The Open Standard That Prevents AI Vendor Lock-In for ITSM
Model Context Protocol lets AI agents integrate with any ITSM platform through a standard interface. Here is why that matters for IT teams.
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